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TELEPHONY and VoIP

Get the powerful Avaya IP Office Communications Solution from Meritel.
Enjoying all the advantages of Voice over IP-based Communication system – controlling communications costs – enhancing customer service – increasing productivity – eliminating conference fees – increasing profitability – requires one solution provided by Avaya – IP Office. That’s why Meritel is working with Avaya to provide VoIP services for small and medium size companies.

Communication is a lifeline for companies of all types and sizes. You rely on your communication investment to keep business humming, meet customer expectations, and stay ahead of the competition. Companies that implement a VoIP-based communications system are getting more than just a new phone system. A VoIP-based communications system opens the door to a wide range of new capabilities that can streamline and enhance business operations.

As a global leader in communication services and support, Avaya is committed to helping you get the best value, reliability, and competitive advantage from your communication solutions. With an Avaya Global Services Partner Agreement, we provide solutions to small and medium size companies, so you can maximize your business advantage — at a cost that makes sense for your budget.

The IP Office
Avaya IP Office is an all-in-one solution specially designed to meet the communications challenges facing small and medium sized businesses. Due to its modular design, the solution can scale from 2 to 360 extensions to meet the needs of home offices, standalone businesses, and networked branch and head offices. Built on Avaya latest advancements in converged voice and data technology, small to mid-sized businesses can benefit from many of the advantages sophisticated communications deliver to their operations.

Features
Total voice and data communication solution for small and mid-sized businesses. Functions as a traditional phone system or an IP Telephony Server. Supports both single locations and multi-site networks. Basic call center and voice messaging capabilities are built-in. Scalable as business needs grow. Protects current investments in communications.

Voice Communications Capabilities
IP Office offers full voice functionality with a comprehensive list of features and benefits for the small and mid-sized business and branch office, including:

Full PBX features:Caller ID, Call Forwarding, Conference Calling, Voice Messaging and more.

  Trunk Interfaces: A variety of network trunk interfaces, including E1, T1, PRI, ISDN, analog loop start and analog ground start for comprehensive network connectivity.

 Extensions: Support for a range of extensions, from 2 to 360 that provide sophisticated voice performance for new and growing businesses.

 Advanced Call Routing: Incoming calls are directed to the best available person or messaging service, according to the company's unique criteria.

 Alternate Call Routing: Ensures reliable handling of calls by selecting from analog, digital or VoIP trunks.

 QSig Networking: Standards-based multi-site networking to interoperate with other PABXs.

 Converged Voice Communications Capabilities:
For converged communications, the IP Office acts as an IP telephony server:

         Integrated H.323 Gatekeeper and Gateway
         Quality of Service (QoS) support through DiffServ for routing

IP Office Capabilities for Key Business functions.

  Call Accounting : IP Office provides built-in call accounting capability that includes tracking, maintaining call accounting records along with reporting capability accomplished via IP Office SMDR utility.

  Call Center / Customer Management: Avaya IP Office supports a range of call center operations—from small, informal customer-facing groups (e.g., an accounts receivable department), to formal sales or service operations (e.g., order processing and technical support). IP Office Contact Center solutions allow organizations to manage their customer facing departments or contact center effectively and improve customer service.

  Call Handling: IP Office simplifies day-to-day calling handling with a wide range of features, from basic hold, transfer and conference, to advanced capabilities such as Meet-me Conferencing and barge-in.

  Computer Telephony Integration: The Computer Telephony Integration (CTI) features of IP Office integrate phone and PC functions to deliver a variety of capabilities. CTI provides access to information in company databases during phone calls. For example, an incoming call from a customer could automatically generate a “screen pop” of detailed information about that customer on a service representative’s PC screen.

  Conferencing: IP Office offers the Meet-me Conferencing Bridge, which supports conferences with up to 2 x 64 parties and may require conference attendees to have a PIN number to add a level of security to the conference (requires the VoiceMail Pro application).

  IP Telephony: IP Telephony—routing calls over Internet Protocol (IP) networks using Voice over IP (VoIP) technology -- is ideal for business with voice intensive applications, such as call centers, and enterprises with significant voice communications costs, such as those with branches and clients located around the world. To ensure quality, Avaya IP Office dynamically allocates bandwidth to voice calls and can even “bump” a data transmission to ensure that the voice call is unaffected.

  Management of Call Costs: IP Office delivers a range of capabilities for managing and controlling the cost of outgoing calls. Administrators can program call restrictions to prevent or limit phone use. Least cost routing automatically determines and employs the lowest cost options for all calls

 Messaging: IP Office comes standard with VoiceMail Lite, a built-in voice messaging feature. It supports detailed, confidential messaging for individuals and hunt groups, allowing them to quickly and conveniently receive, manage and respond to messages from customers, suppliers or employees.

 Networking: With IP Office’s networking features, businesses can extend communications capabilities to remote locations, unify voice communications across multiple sites, or connect branch sites.

  System Administration / Management Tool: These tools help companies monitor activity across all locations to control costs, increase efficiencies and drive improved system performance. With a Windows-based program and reliable backup, support and diagnostics, IP Office makes administration simple, quick and convenient, - freeing administrators to work on other tasks.

Find out more about our services by contacting Meritel Group at (877) 265-6578 or send an email to info@meritelgroup.org.

Meritel Group is an Information Technology implementation and support firm offering onsite, remote, network, LAN/WAN, web development, and security support solutions to 501(c)3 nonprofits. MERITEL GROUP PROVIDES SMALL & MEDIUM NONPROFIT CONSULTING; MANAGED SUPPORT; TECHNOLOGY GRANT FUNDING; WEBSITE DEVELOPMENT SERVICES; eCommerce SOLUTIONS; HOSTING SERVICES; ACCOUNTING SYSTEMS; INFORMATION SECURITY; AND TELEPHONY AND VoIP SOLUTIONS. Please call our office at (877) 265-6578 or click here for our contact form.