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MANAGED SUPPORT

Fast Response Remote Server / Workstation Support
Meritel Group's remote support and troubleshooting services give you the greatest leverage for your IT budget. Sophisticated remote access tools and experienced technicians and engineers combine to enable Meritel Group to resolve most IT problems without wasting time and expense by traveling to your site. Meritel Group is a pioneer in providing remote IT support and has developed an extensive virtual network of support personnel who can deliver fast and low-cost solutions

Emergency On-Site Technical Support
Some IT problems require onsite support and troubleshooting. Meritel Group has built a strong team of experienced, Microsoft-certified field technicians and engineers who can deliver technical solutions.

Direct Access to Phone Support
Call (877) 265-6578
When you need to talk to a technical expert, phone Meritel Group's Help Desk Call Center. You'll be tapping into one of the area's most experienced support staffs. Phone support can be escalated to onsite service when necessary, but in the vast majority of cases your IT problems can be resolved over the phone or through a combination of phone support and remote access

Help Desk Consulting Services
Meritel Group's comprehensive Help Desk Consulting Services make it possible for you to set up a results-driven Help Desk that uses proven techniques to interact with clients and troubleshoot problems quickly and efficiently.

Scheduled Preventative Maintenance
Weekly preventative maintenance performed with little or no down time during working hours.

Data Backup / Restore Services
Meritel Group will assist you in implementing a reliable backup and restore disaster recovery plan.

Internet Security, Anti-Virus, & Anti-Spyware
Meritel Group will assist you in implementing a Security Plan, Anti-Virus Software, and Anti-Spyware to meet or exceed your company requirements

Telecommunting Implementation
Meritel Group can provide voice and data telecommuting solutions that allow employees to be efficient away from their office.

Site Relocation Services
Meritel Group can provide a Microsoft-certified IT consulting expert who can help you plan and manage a seamless move of your IT infrastructure to a new facility, including data center design and setup, project management, ISP and telecommunications carrier selection and coordination, and coordinated system upgrades — all with comprehensive ongoing support throughout. Meritel Group's site relocation teams can work during off hours and weekends in order to minimize business disruption.

Staff Augmentation
If you have special network migration or upgrade projects that temporarily require additional IT staff, Meritel Group can supplement your internal organization with experienced technicians and consultants so your special projects are completed on time and within budget.

Find out more about our services by contacting Meritel Group at (877) 265-6578 or send an email to info@meritelgroup.org.