Home   > >  Managed Support  > >  24 x 7 Network Support Services


24x7 NETWORK SUPPORT SERVICES

Comprehensive Network Management for

                    Cincinnati ● Cleveland ● Toledo ● Detroit

Overview
Even if your business has a small IT staff and technology budget, your information network can still have the same high availability and performance that once required a large internal support organization. Meritel Group's 24x7 Network Support Services combine the services of some of the areas most experienced Microsoft-certified support professionals, the latest network management software, and cost-effective service programs to keep your IT network up and running.

Meritel Group's 24x7 Network Management Services include:
    Proactive, automated network monitoring
    Timely, expert response to problems
    Cost-effective support escalation when required
    Remote network support to cut costs and resolve problems quickly
    Help Desk Call Center for expert phone support

Proactive Network Management with Microsoft Operations Manager
The heart of Meritel Group's 24x7 Network Management Services is Microsoft Operations Manager (MOM), state-of-the-art software that proactively monitors key network servers to identify potential problems before they cause downtime. MOM automatically scans event logs from critical servers, then filters and analyzes these system events based on an extensive support database. When MOM detects a problem, it executes special corrective scripts or generates alarms to notify appropriate service personnel. MOM also produces trend reports so you can track the health of your information network.

Meritel Group's experts can help configure MOM to match your IT environment and business needs, create custom rules and scripts, analyze MOM reports, and respond efficiently to MOM alerts via remote support service. For severe problems requiring onsite service, Meritel Group can dispatch a Microsoft-certified field engineer to any location in the Cicinnati, Cleveland, Toledo and Detroit areas.

To learn more about Microsoft Operations Manager and how Meritel Group can help your small business achieve enterprise-class network management by deploying this exciting new technology, select one of these topics:

     What Is Microsoft Operations Manager (MOM)?
     Meritel Group's Outsourcing Packages for MOM
     MOM in Action: A Case Study

Find out more about our services by contacting Meritel Group at (877) 265-6578 or send an email to info@meritelgroup.org.